TERMS AND CONDITIONS OF SALE
“The Company” shall mean Kent Sign Company or such associated or subsidiary Company therefore as may be selling the goods. “The Customer” shall mean the person, business or entity buying the goods. “The Contract Price” shall mean the cost to the Customer of the goods sold under the terms thereof.
These conditions shall govern all Contracts of sale between the Company and the Customer and no representative of the Company may agree any terms or make any representations inconsistent with any of these terms or enter into any Contract except on the basis of them unless a variation or exclusion has been expressly agreed in writing by the Company and no terms contained in the Customer’s order form or any other documentation which are inconsistent herewith shall have any effect. No Contract shall arise between the Company and the Customer until the Company shall have either been paid in full by the Customer or if credit terms have been agreed the Company shall have despatched the acceptance of order form.
Unless otherwise stated by the Company orders are only accepted on the following terms and conditions. Where these terms and conditions are contrary to any stipulations of the Customer’s terms and conditions the following are deemed to have been accepted by the Customer and take precedence.
1. Quotations and Pricing
Quotations indicate the price at which the Company would be willing to supply goods subject to variation set out below. They are not offers to supply goods and any order placed on the basis of a quotation must be accepted by the Company for a Contract to arise. Any price contained within a quotation made by the Company shall be held for a period of twenty-eight days whereupon the company reserves the right to revise the Contract price as it considers necessary.
All prices quoted are excluding Company works and subject to an additional charge for packing and delivery. Prices are subject to the addition of Value Added Tax at the rate ruling at date of invoice – export sales excepted.
All prices shown on the Company website or advertisements are suggested prices only and the Company reserve the right to amend prices without prior notice to cover any increases in the costs of materials services or labour or in taxation or duty which may take place prior to delivery of the order. The Company shall not be bound by any price which is not in writing on official Company stationary.
Where the Company have to import material to fulfil the order the Company reserves the right to vary the price quoted to reflect any difference between the rate of exchange for purchase of the relevant currency quoted by HSBC Bank PLC on the date of acceptance and on the date the Company are invoiced for the relevant materials by our supplier.
2. Payment and Accounts
Unless credit terms have been agreed payment is to be made in full at the time of placing the order. Settlement of monthly accounts is to be made within the terms as stated on the invoice. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation, namely The Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002, if we are not paid according to agreed credit terms.
A minimum charge of £150.00 (plus VAT) will be levied for small orders and no credit account orders will be accepted under £150.00 (plus VAT). Orders up to and including £150.00 (plus VAT) should be accompanied by the appropriate remittance.
Payments of accounts should be made to the Company office: Kent Sign Company, Nursery Road, Tunbridge Wells, Kent, TN4 9BY, England.
3. Termination
The Company at its option, will be entitled to notice to terminate all or any of its contract with the Customer forthwith and recover all expenses, loss, and damage resulting to the Company including (but without limitation to) loss of profit or other consequential loss if the Customer enters into bankruptcy, insolvency, liquidation, or fails to make any payment owed to the Company on the due date.
4. Delivery and Risk
The Company shall not be responsible for loss arising from delay or failure to deliver arising from an Act of God, war, civil disturbance, or other cause beyond the control affecting the Company. Delivery dates are given in good faith only. The Company cannot be held liable for any consequences of failing to deliver the goods by a specific date.
The risk in the goods passes to the Customer upon delivery to the carrier, but title in the goods remains vested in Kent Sign Company and shall only pass to the Customer upon full payment being made.
5. Inspection and Liability
The Customer shall inspect the goods upon delivery. If the Customer cannot inspect the goods before signing, they must write ‘DAMAGED’ on the delivery note. The Company must be informed in writing the same day of delivery in the event of any deficiency or damage.
Any claim that goods do not correspond with the Customer’s order shall be made within two days of the date of the invoice. The Company will, at its option, repair or replace damaged goods or refund the cost, provided written notification is received on the same day the goods are received.
6. Returns and Copyright
Kent Sign Company retains the right to refuse to accept return of goods. If the Company accepts a return, a restocking fee of £10.00 (plus VAT) or 25% of the invoice amount (whichever is greater) will be charged.
The Company retains copyright of its designs and accepts no responsibility for any infringement of patent or copyright incurred in carrying out Customer’s directions.
7. Planning and Installation
It is the Customer’s responsibility to ensure that the use of goods complies with requirements of Local Planning Authorities. The responsibility for obtaining planning permission and permits is entirely that of the Customer. The Customer must also ensure that any structure bearing the goods is of adequate strength.
8. Discounts, Offers & Consultation
Special Offers: Any offer promoted by Kent Sign Company will have a specific expiry date. If no expiry date exists, the offer will expire at the Company’s discretion after a 6-month period. Only one special offer per company/organisation will be accepted.
Discount Codes: Codes provided by Kent Sign Company are redeemable for 14 days only. 10% discount codes are redeemable up to a maximum order value of £1000 (excluding VAT).
Consultation: Free consultation with Kent Sign Company is for 30 mins at our offices. Any further consultation is charged at our hourly rate of £80 per hour. Consultation away from our offices is chargeable at an agreed rate.
This contract is governed by English Law.
Terms and Conditions updated 05/03/2026